Wednesday, April 24, 2013

Mattel Customer Service....YOU ROCK!!!!

So as you all know I like dolls other than Barbie and Liv. I am a big Monster High fan, and when I say big, I mean BIG!!!! Lol I recently received a Monster High Dot Dead Gorgeous Lagoona Blue second hand. She was missing her webbed hands. The story behind that was , the hand joints got stretched too much from being taken in and out of the arm so often and they got lost. I'm on Mattel customer sevice website and not a single one of their Lagoona's has replacement parts. zero. zilch. notda. So I send them an Email. Long story short, they will be sending me a Brand Spankin' New Lagoona!!! Free of charge!!! That's why I love Mattel. Thanks again Mattel! YOU ROCK!!!!! I will be taking photos as soon as I receive her in the mail.


  1. That is actually really awesome of them. I don't think I ever would have expected that. But it's great. Congrats! I can't wait to see her. :)

    1. Thanks. I didn't expect that of them either. I though maybe they would throw together some replacement parts or send me a coupon like they did 2 years ago, when I last contacted them. I can't wait for her to get here, I'm really excited. Can't wait to take photos of here.

  2. I agree with Alura, that is quite awesome!

  3. I'm currently working on taking photos of her for a post,but had to take a break because my aunt came to visit. Y'all probably see it later.