Mattel Customer Service....YOU ROCK!!!!

So as you all know I like dolls other than Barbie and Liv. I am a big Monster High fan, and when I say big, I mean BIG!!!! Lol I recently received a Monster High Dot Dead Gorgeous Lagoona Blue second hand. She was missing her webbed hands. The story behind that was , the hand joints got stretched too much from being taken in and out of the arm so often and they got lost. I'm on Mattel customer sevice website and not a single one of their Lagoona's has replacement parts. zero. zilch. notda. So I send them an Email. Long story short, they will be sending me a Brand Spankin' New Lagoona!!! Free of charge!!! That's why I love Mattel. Thanks again Mattel! YOU ROCK!!!!! I will be taking photos as soon as I receive her in the mail.